Background

Customer Success

The Customer Success team is your trusted partner in all things Jacaranda. We are here to assist our Jacaranda Bundle schools every step of the way, from initial set-up, regular check-ins with heads of departments and teachers, providing data-driven insights, training and day-to-day support – with Jacaranda you’re in safe hands.

Proudly supporting Australian schools

Industry Expertise

Proven Impact

Unmatched Support

An experienced team at your service

Our growing Customer Success team is a passionate bunch! They go above and beyond to assist teachers and schools in making the most out of their Jacaranda Bundle learning resources.

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John Raiti

Customer Success Senior Manager

Anne Neil

Anne Neil

Customer Success Specialist

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Peter Denaro

Senior Technical and Product
Support Coordinator

Lisa Man Customer Success Coordinator

Lisa Man

Customer Success Coordinator

Setting you up for success

Our mission is simple: we provide unmatched customer service, guidance, training and support to get you where you want to be and make your Jacaranda experience a success.

When you adopt a Jacaranda Bundle, your school will:

  • Have access to a range of ongoing, personalised support options
  • Direct implementation into your teaching units throughout the year
  • Receive worry free implementation and set-up
  • Receive onboarding and regular training and check ins for you and your colleagues throughout the year
  • Identify your school’s goals and how Jacaranda can help you achieve them
  • Set milestones for reaching those goals, with regular check ins and ongoing support
  • Receive onboarding and training for you and your colleagues
  • Get data-driven visibility into your school’s usage throughout the year
  • Collaborate on additional ways to use Jacaranda resources to their full potential

Let us do the heavy lifting so you can focus on what you do best: educating the next generation.

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Barker College

Critical for us was the ability to build and lean on a strong relationship with Jacaranda and take advantage of what they offer in terms of training and support.”

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Alexandra Secondary College

“The comprehensive information, great learning activities and terrific teacher support means that I know what I’m doing and the students can have confidence in my teaching.”

Solutions tailored to you

At Jacaranda, we know that no two classrooms are the same. What does success mean for you as an educator? Is it engagement, innovation, student progress, or something else? We work to understand the uniqueness of your classroom and vision so we can set up and support your success, every day.

Right from the start

From day one and beyond, our experienced team works closely with your school to understand your unique requirements and teaching goals to bring your vision to life with Jacaranda resources.

Your goals matter

We will work closely with your school and department to help define your goals and regularly check in to give you practical tips and advice on how to achieve them. We target the key results that matter most to you.

Trusted partners

As an extension of your teaching team, our customer success specialists offer deep product knowledge, best practices and expertise to help you deliver an excellent classroom experience.

Additional support and tools

Learn more about the support process and additional online tools you will receive to help simplify implementation and journey to maximise your school’s investment:

Services and support

Complimentary services, training and support.

Find out more

Jacaranda Dashboard

Gain insights into Jacaranda digital resource usage.

Find out more

School Management Portal

A central hub for schools to gain access, information and insights.

Find out more

Learn how our support and services set you up for success