Thank you for your interest in Jacaranda.

How do I create a jacPLUS account?
Check out our handy support article.

How do I add a Jacaranda title to my jacPLUS Bookshelf?
Check out our handy support article.

I have moved schools. Do I need to create a new jacPLUS account?
No. You do not need to create a new jacPLUS account when moving schools. Simply update your details on your existing account. Check out our handy support article.

My school email address has changed. Can I change the email address that I use to log into jacPLUS?
Yes. You can edit your email, name or school account in the My Account section in jacPLUS. Check out our handy support article.

My digital resource has disappeared from jacPLUS. Where did it go?
If you have purchased a Jacaranda title and successfully entered your registration code, but can’t see the title on your bookshelf, please check your bookshelf filters and your My Library tab.

How long do I have access to my Jacaranda digital resource?
Typically one school year. If activated the year before (e.g. for Term 4 head-start programs), access extends until the end of the next school year. Some NSW staged titles may have licenses that last an additional year.

I have purchased a second-hand textbook. Can I use the digital access code?
No. Digital codes are single-use. You can check if your code has been used on the registration code page.

How do I access my digital Jacaranda resources and start using learnON?
Check out our handy support article or how-to video.

How do I set up my class in learnON? 
Check out our handy support article or how-to video.

How do students connect to their teacher in learnON?
Check out our handy support article or how-to video.

Can I trial a Jacaranda product?
Yes. We offer complimentary 30-day Teacher Trial digital access to teachers within schools. Simply complete your trial request here.  

I am a home-school teacher or pre-service teacher. Can I get a teacher trial?
No. Currently 30-Day Teacher Trials are only available for teachers within schools.

I would like to make a purchase. Where can I buy Jacaranda products?
You can purchase Jacaranda products directly through Jacaranda’s online shop, your preferred bookseller or through our customer service team ([email protected] or call 1800 522 758). If you’re not sure where to go first, please fill in the form at the bottom of this page and we can help.

How do I request a quote for my school?
You can request a quote through your local Jacaranda Consultant, our customer service team ([email protected] or call 1800 522 758) or your preferredbookseller. If you’re not sure where to go first, please fill in the form at the bottom of this page and we can help.

Where do I find information about pricing?
Check out our Pricing Page for one-off pricing or subscription models.

I am home-school teacher. Can I purchase the Jacaranda eLibrary or Bundles for my child?
No. Jacaranda’s eLibrary or Bundle packages are currently only available for schools as part of an institutional license, and not for individual purchases. You can purchase individual resources or Value Packs via Jacaranda’s online shop.

Who can I contact about supporting one of my schools?
Find the local Jacaranda consultant contact details for the school using the “Get in touch with your local consultant” search bar or reach out to the Sales team at [email protected].

Where can I find sales and marketing resources?
You can visit our Jacaranda Reseller Page for resources such as; our latest product and pricelist, marketing materials, covers and more useful information.

I have feedback about content or a product. Where should I direct this?
For any feedback about content, please reach out to Shirly Griffith via email at [email protected].

I am interested in contributing. Who should I reach out to?
If you would like to register your interest in becoming a Jacaranda author, contributor and/or reviewer, please reach out to Shirly Griffith via email at [email protected]. 

I need to organise one-on-one or faculty training. How do I make a booking?
We’d love to help. Either book a meeting directly with your local consultant using the “Get in touch your local consultant” search bar or fill out the form at the bottom of this page.

Who is my local Jacaranda Consultant?
Use the “Get in touch your local consultant” search bar on this page. Or complete the form below and we will put you in touch with the right person.