Background

Included in the Bundle

Services and support

We understand that starting (or progressing) a school’s digital journey may seem overwhelming for some teachers and schools. That’s why all Jacaranda Digital Bundle and Jacaranda Value Bundle customers receive complimentary services and support to help with the transition.

An experienced team at your service

Every school that adopts a Jacaranda Bundle is assigned a dedicated team including an Education Consultant and Customer Success Specialist. This team works together to address your school’s unique needs and deliver a range of services, from initial set-up and training through to ongoing support.

Customer Success Specialist

The Customer Success Specialist is partnered with you for each step of your school’s Jacaranda Bundle adoption. They assess the best method to seamlessly implement Jacaranda resources in your school and offer day-to-day teacher and student product access and support. They work closely with your teachers and department leaders to help define your goals and regularly check in to give you practical tips and advice on how to achieve them.

Education Consultant

The Education Consultant is partnered with you to discuss the school’s Jacaranda resource needs. They will organise and facilitate training across all products in the Jacaranda Bundle, while keeping teachers informed about exciting new resources or services that Jacaranda can provide.

TrustedAdvisors

Worry free implementation

After your school adopts a Jacaranda Bundle, the implementation and onboarding process begins. Working closely with your school’s key contact(s), the Customer Success Specialist will gather all relevant data to ensure your school is ready from day one of the new school year.

Implementation Guide and Digital Assessment

The Customer Success Specialist will work with your school’s IT department providing a detailed implementation guide and an online assessment to gain an understanding of your schools unique digital environment and teaching context. This ensures your school has a seamless experience from day one.

Setting you up for Success

Your Customer Success Specialists offer deep product knowledge, best practices and expertise to help you deliver an excellent classroom experience.

Training tailored to you

Together, your Jacaranda team will equip teachers with the knowledge and skills to effectively use Jacaranda resources. Throughout the school year, a variety of training options and methods are available to support your needs:

On‑site faculty sessions

Hands-on group sessions that teach best practices and practical tips on implementing Jacaranda resources in the classroom. These sessions are arranged to suit you — before term starts, during the term, or refreshers throughout the year!

On‑site help desk days or in class support

Your dedicated Jacaranda customer success team is ready to assist teachers and students for a smooth start to the school year. Ideal for providing one to one support to teachers, or in small groups throughout the day.

On‑demand or scheduled webinars

Perfect for quick one to one support as required, or sessions can be scheduled with specific faculties.

Training tailored to you

Support when you need it

We are with you every step of the way. Jacaranda offers a wide range of support and training — all completely free of charge — that are flexible and customisable to suit your school’s specific needs.

Phone and email support for teachers, parents, or students:

Our award winning Customer Service team is available from Monday until Friday, 8am until 4:30pm (Brisbane time) at 1800 JACPLUS (522 758) or support@jacplus.com.au

Online self-help:

How to articles and videos with simple step by step instructions, frequently asked questions and detailed documentation are available on the Jacaranda Support website jacaranda.com.au/help

In-platform support:

All learnON titles include walk through tutorials which show you how to navigate and make the most of the product, step by step and in real time.

How-to videos:

These online videos will walk you through the exciting features in your new learnON title, and are great for both new and existing users.

learnON Masterclasses for teachers:

This online series of short lessons teach you all about the features in your learnON title. To get started, go to your JacarandaPLUS bookshelf and click on the thumbnail under ‘Academy — Jacaranda PD’

What are customers saying about our support?

The Jacaranda Bundle Offers have helped many Australian schools achieve their education goals, and Jacaranda’s additional services and support are crucial factors in their success. See below what our customers have to say about how Jacaranda’s support services improved their digital experiences.
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Barker
College

Critical for us was the ability to build and lean on a strong relationship with Jacaranda and take advantage of what they offer in terms of training and support.”

Alexandra Secondary College

“The comprehensive information, great learning activities and terrific teacher support means that I know what I’m doing and the students can have confidence in my teaching.”

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Brisbane Grammar

“Digital products are portable, give prompt feedback, link to the relevant resource. Jacaranda help desk responds quickly and appropriately. assessON reduces my marking and helps me monitor my students’ progress.”

Want more?

A variety of complimentary extras are available exclusively to Jacaranda Bundle customers.

School Management Portal

A central hub for schools to gain access, information and insights.

Find out more

Jacaranda Dashboard

Gain insights into Jacaranda digital resource usage.

Find out more

Learn how our support and services set you up for success