You can check the status of a digital access code for any of our digital products on our Check your Jacaranda registration code page here.
To view information specific to your region, please choose your curriculum from the options below:
Discover Jacaranda’s Bundle offers for your region:
Frequently asked questions
- How do I check the status of a digital access code?
- How do customers access a second-hand digital product?
Second or third users of an eBookPLUS or learnON print book registration code, will be given access to the LITE version of that title. Users can upgrade their LITE version at any time through their JacPLUS bookshelf. To upgrade from a lite version, select the UPGRADE button on your title thumbnail to purchase a full access eBookPLUS or learnON title, from there you will be taken to a shopping cart to commence the order. For more information on using eBookPLUS or learnON as a second-hand user, please click here.
Second-hand users of a studyON registration code, will receive an error message when attempting to register, as these codes are for single use only. For instructions to purchase a new code, please click here.
You can check the status of a digital access code for any of our digital products on our Check your Jacaranda registration code page here.
- What Jacaranda Bundle offers are available through booksellers?
Jacaranda has two bundle offers available the Jacaranda Digital Bundle (digital-only) and the Jacaranda Value Bundle (print with digital). Both bundles are available to be sold through our trusted bookseller partners.
Select the relevant curriculum below to learn more about Jacaranda’s Bundle offers:
Victorian Curriculum >>
Australian Curriculum >>
NSW Australian curriculum >>
Western Australian Curriculum >>Please note: sale of these bundles fall outside of normal commercial terms, and the ISBNs are not discoverable for booksellers. Contact jacsales@wiley.com for an outline of the extra terms and ISBNs.
- Why are the ISBNs on the website different than on the pricelist?
The Jacaranda website (jacaranda.com.au) and Jacaranda Shop (jaconline.com.au) are designed for direct sales and therefore have the direct sale ISBNs listed. For bookseller ISBNs please ALWAYS refer to the pricelist or dedicated bookseller pages.
Click here to download the Jacaranda Product & Price List.
Below are the bookseller pages:
Victorian Curriculum 7-10 >>
Australian Curriculum 7-10 >>
Western Australian Curriculum 7-10 >>
NSW 7-12 >>
VCE 11-12 >>
Queensland Senior 11-12 >> - When will the 2020 Frontlist titles be available to purchase?
You can find the publication dates of the 2020 Frontlist titles on the 2020 Jacaranda Product & Pricelist or listed on the dedicated bookseller pages:
Victorian Curriculum 7-10 >>
Australian Curriculum 7-10 >>
Western Australian Curriculum 7-10 >>
NSW 7-10 >>
NSW Stage 6 >>
VCE 11-12 >>
Queensland Senior 11-12 >> - I would like to enquire about price, availability, PO or an order delivery status
If you need to check price, stock availability, PO or the status of your order delivery please don’t hesitate to contact our Customer Service team at custservice@wiley.com or call 1800 777 474.
- Where can I find marketing materials for Jacaranda products?
We have a range of marketing materials designed specifically for our bookseller partners. You can find these resources on the dedicated bookseller pages:
Victorian Curriculum 7-10 >>
Australian Curriculum 7-10 >>
Western Australian Curriculum 7-10 >>
NSW 7-12 >>
VCE 11-12 >>
Queensland Senior 11-12 >> - Where do I send teachers requesting complimentary teacher resources?
Complimentary teacher resources are available for schools who adopt Jacaranda for their teaching resources. Schools can submit an application for these resources by completing the School Department Resources Request form.
As the schools preferred bookseller, you may also do this on their behalf by verifying their booklisted Jacaranda titles with us.
- I don’t see my question here – who can I contact for help?
If you have a question about price and availability of Jacaranda resources please contact our Customer Service Team at custservice@wiley.com or call 1800 777 474.
If you have a general question about Jacaranda resources please contact our Sales Team at jacsales@wiley.com or call 03 9274 3285.
If you have a question about troubleshooting Jacaranda digital products or digital implementation at a school please try our support articles or contact our Customer Development team at custdev@wiley.com.
2019 learnON updates – FAQs for booksellers:
- Which ISBNs should booksellers use to order learnON titles?
There is no change for Print titles with learnON – these titles have the same ISBNs for 2019, and will automatically upgrade to learnON 2019.
PLEASE NOTE: Digital-only titles with learnON have been updated to new ISBNs for 2019. You can find the new ISBNs listed here: Jacaranda Product & Pricelist (column A). Please see column N of the same list for the superseded ISBNs. For 2019 orders, please ensure you only use the new learnON digital ISBNs to order codes.
Effective from October 1st 2018 and the start of your school 2019 orders, no new orders should be made for the previous learnON digital ISBNs. Your schools should no longer be supplied with the previous learnON digital codes.
- What are the updates coming to learnON in 2019?
learnON is Jacaranda’s immersive and powerful digital learning platform for Years 7-10. Over the last year, teachers and students have been using learnON to engage with Jacaranda content in a way no other digital learning platform in the market can. They have also given us feedback, and we have been working hard to make improvements which incorporate that feedback. These updates will come into effect for the 2019 school year, making the Jacaranda learnON simpler, more powerful, and far more intuitive for everyone to use, with a fresh new design.
Click here to see more of the new features and benefits in the learnON 2019 upgrade.
- How do I return my unused stock of the old learnON digital codes?
If you still have unused stock of the superseded learnON digital codes, please contact our Customer Service at custservice@wiley.com or call 1800 777 474 for Returns Authority and further instructions on returning these for credit. Unused code stock is eligible for return within 3 months of the 1 Oct 2018 effective date, codes must be returned by 31 Dec 2018.
- I would like to top up Term 3 / Term 4 2018 learnON codes. What should I do?
If you have any late top-up demand for Term 3 / Term 4 2018 learnON codes, simply contact us and we can specially supply stock of these codes for you.
- I have early-start schools using Jacaranda Digital-only resources in Term 4 2018. What should I do?
If you have schools that want to use Jacaranda digital-only resources in Term 4 2018, simple let us know and we can provide assistance to manage their transition!
- I don't see my question about 2019 learnON upgrade here - who can I contact for help?
If you have any questions about the updates coming to the Jacaranda learnON platform, please don’t hesitate to contact us at jacsales@wiley.com or call (03) 9274 3285.