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Contact us


Thank you for your interest in Jacaranda. Whether you’re an educational professional, distributor, parent or student, we want to make sure you get the information and help that you need.

Before you make an inquiry, check the below Frequently Asked Questions and Support sections for quick answers.

FAQs


Technical support


  • (PURCHASING) How do I purchase a Jacaranda resource?

    For individual purchases, please visit the Jacaranda Shop and search for your desired title (for best results use the title ISBN). Payment is made over a secure connection. For schools, individual titles and bundle solutions are available as an institutional license only. Complete the form below to speak with a Jacaranda Sales Consultant.

  • (PRICING) Where can I find pricing information?

    For individual purchases, prices are listed on the Jacaranda Shop. For schools, please complete the form below to speak with a Jacaranda Sales Consultant about the cost of institutional licenses for individual titles or bundle solutions.

  • (ACCESS) How do I access my Jacaranda digital resource?

    All Jacaranda digital resources are accessed from the JacarandaPLUS (JacPLUS) online portal. You only need one JacPLUS account for all your digital resources, from textbooks, to games, 3D atlases and assessment and study tools. Don’t have a JacPLUS account yet? Create your account here.

  • (TROUBLESHOOTING) Who do I contact about technical difficulties with my JacPLUS account or digital resource?

    A variety of ongoing support options are available to all Jacaranda customers. Check out our Support portal for helpful articles with step-by-step instructions or contact our award-winning Customer Support team on Mondays to Fridays from 8am to 4.30pm (Brisbane time):

  • (EVALUATION) How can I get page proofs / complimentary / sample / evaluation copy?

    Online page proofs (PDFs) are available for all 2017 titles on our website (you must navigate to your subject and curriculum).  If you can’t find anything for your resource or want a print inspection copy, please complete the form below.

  • (DIGITAL CITIZENSHIP) What is Jacaranda Digital Citizenship powered by CyperPass?

    It’s a complete online digital citizenship education tool for Years 6-8 students that is accredited by the Australian Children’s eSafety Commissioner. Click here to learn more. To speak with a Jacaranda Sales Consultant about an institutional license for your school, please complete the form below.

  • (CONTACT SALES) How do I contact a Jacaranda Sales Consultant?

    Please complete the form below and we will send your request to the Sales Consultant that is responsible for your school.

  • (AVAILABILITY) When will new 2017 titles be available?

    • For Years 7-10 in Victoria, all new titles are live.
    • For VCE, eBooks are live. eGuides for teachers will become available throughout January 2017.
    • For Geoactive 1 and Geoactive 2 in NSW, eBooks are live. eGuides for teachers will become available throughout January 2017.


Make an inquiry


To make an inquiry, complete the form below and we will get back to you within two business days or sooner. Please note these inquiries are read only from Monday to Friday, 9-5pm AEST.