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Thank you for your interest in Jacaranda. Whether you’re an educational professional, distributor, parent or student, we want to make sure you get the information and help that you need.

Before you make an inquiry, check out the below sections for quick answers.

FAQs


Technical Support


  • Where can I find pricing information?

    For individual purchases, prices are listed on the Jacaranda Shop.

    For schools, please complete the form below to speak with a Jacaranda Sales Consultant about the cost of institutional licenses for individual titles or bundle solutions.

  • How can I get page proofs or sample / evaluation copy?

    Online page proofs (PDFs) are available for all 2017 titles on our website (you must navigate to your subject and curriculum).

    If you can’t find anything for your resource or want a print inspection copy, please complete the form below.

  • How do I purchase a Jacaranda resource?

    For individual purchases, please visit the Jacaranda Shop and search for your desired title (for best results use the title ISBN). Payment is made over a secure connection.

    For schools, individual titles and bundle solutions are available as an institutional license only. Complete the form below to speak with a Jacaranda Sales Consultant.

  • How do I use learnON or eBookPLUS as a second-hand user?

    If you are the second or third user of an eBookPLUS or learnON registration code, you will be given access to the LITE version of your title. This version provides the digital version of the text online, but without access to any of the downloadable online digital resources. Follow these instructions to upgrade your LITE version. Note that there is a fee associated with re-activation.

    utional license only. Complete the form below to speak with a Jacaranda Sales Consultant.

  • How long will I have access to my Jacaranda digital resource?

    Digital resources connected to your JacarandaPLUS (JacPLUS) account are subscription-based and therefore, expire at the end of the licence duration for your purchase. Click here to view the duration for all licences of Jacaranda digital products.

  • How do I access my Jacaranda digital resource?

    All Jacaranda digital resources are accessed from the JacarandaPLUS (JacPLUS) online portal. You only need one JacPLUS account for all your digital resources, from textbooks, to games, 3D atlases and assessment and study tools.

    Don’t have a JacPLUS account yet? Create your account here.

  • How do I contact a Jacaranda Sales Consultant?

    Please complete the form below and we will send your request to the Sales Consultant that is responsible for your school.

  • Who do I contact about technical difficulties?

    To start, check out the Jacaranda Support portal for helpful articles with step-by-step instructions.

    You can also contact our award-winning Customer Support team on Mondays to Fridays from 8am to 4.30pm (Brisbane time) by email at custservice@wiley.com or phone at 1 800 777 474.

Didn’t see your question?

Check out all Jacaranda learnON FAQs
Check out all Jacaranda Bundle plus FAQs


Make an inquiry


To make an inquiry, complete the form below and we will get back to you within two business days or sooner. Please note that these inquiries are monitored from Monday to Friday, 9-5pm AEST only.